Our 100% buyer protection program allows for easy returns if the product is faulty or is not of acceptable quality. Products must be of acceptable quality, that is:
*Fit for their normal purposes
*Acceptable in finish and appearance
All products must be returned in their original condition.
Herbalsland reserves the right not to offer return & refund where the item fault is a result of misuse or neglect.
Herbalsland doesn't accept Change of Mind returns. It is strongly recommended that you read the product descriptions before making the purchase.
Please send an email to sales@herbalsland.co.nz with images of defective products within 3 working days of delivery, please mention your order number in the email. We will process your request of return & refund as soon as possible.
Depending on the type of card used it usually takes from 3 to 5 business days for a refund to be credited, following approval.
